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Lucina Care Customer Service Department



Note:

  • Due to hygienic reasons breast pumps are non-returnable and non-refundable once the seal is broken. Kindly, contact the manufacturer directly if you have any issues regarding the pump.
  • A delivery signature is required. If you are unavailable to sign for the pump and want to be responsible for the delivery then kindly email us and authorize us to ship it without signature requirement. If you are unavailable to sign for the package and want us to ship it again then you would be responsible for the second time shipping cost. 
  • Breast pumps would be shipped three months before your due date. If you have already given birth or your due date is within the next 60 days we will process your order immediately. We will email your tracking number the evening your order ships. You will receive your breast pump in one to five business days after it has been shipped. Ground shipping is free, if you would like to pay for overnight shipping, you can contact us and we will be glad to assist you.
  • Your insurance should have a proof of pregnancy to pay for your breast pump. If your insurance has paid for your OBGYN visits then they will have a proof otherwise kindly ask your insurance what proof do they need and submit any paperwork that they require.
  • Once your order is placed, it is a confirmed order. You may cancel it any time before shipping. There is a $20.00 (without a return label) or $30.00 (with a return label), if you wish to cancel your order or change it after it has been shipped provided the seal is still intact.
  • Breast pump brand availability is subject to your insurance. Double electric breast pumps are available for insurances that are in network with us. Hospital grade breast pumps are also available and covered by some insurance.
  • If there are any questions or problems with your order, you will be contacted via email or telephone.
  • You may log in to your account and check status of your order at any time.
  • Order tracking info will be made available to you through your carrier.
Date 11-12-2018
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Payment method Insurance

Lucina Care 16 Midland Ave, Hicksville 11801, New York United States CALL US: 1-888-809-9750 FAX: 1-800-961-4859 Email: info@lucinacare.com

Member Account Information
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Mother's Last Name
Mother's Date of Birth
Address
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Benefit Information
Insurance Provider and Plan Name
Secondary Insurance (policy Name and Number)
Hospitalized Baby (NICU)
Email Address

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